Refund policy

Return, Refund and Exchange Policy for Sockscarving

Sockscarving is a sock manufacturing company dedicated to providing our customers with the best and most innovative products available. This Return and Exchange Policy for Sockscarving has been drafted to ensure transparency and fairness in consumer transactions, adhering to the legal requirements. The policy outlines the conditions and procedures for product returns, refunds, and exchanges, offering consumers clear guidelines for addressing issues related to their purchases.

1.    Introduction:

This Return and Exchange Policy ("Policy") governs the procedures and terms under which Sockscarving ("we," "us," or "our") will accept returns, exchanges, and issue refunds for products sold through our e-commerce platform. This Policy is intended to clarify your rights as a customer ("you" or "Customer") and our obligations with respect to returns, exchanges, and refunds.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

 

2.    Definitions:

For purposes of this Policy, the following definitions shall apply:

"Defect" means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract, express or implied or as is claimed by us in any manner whatsoever in relation to any product sold by us and the expression "defective" shall be construed accordingly.

"Design" in relation to a product, means the intended or known physical and material characteristics of such product and includes any intended or known formulation or content of such product and the usual result of the intended manufacturing or other process used to produce such product.

"Express warranty" means any material statement, affirmation of fact, promise or description relating to a product or service warranting that it conforms to such material statement, affirmation, promise or description and includes any sample or model of a product warranting that the whole of such product conforms to such sample or model.

“Return” refers to the process by which a customer returns the purchased Product(s) in exchange for a refund.

“Exchange” refers to the process by which a customer returns the purchased Product(s) in exchange for a replacement or different Product. 

“Product(s)” refers to the socks purchased by the Customer from Sockscarving via the e-commerce platform. 

“Online Transaction” refers to payment made through credit cards, debit cards, internet banking, or any other online payment method provided at checkout.

“Original Condition” refers to the state in which the Product(s) was received by the Customer, unworn, unwashed, undamaged, and with all original packaging, tags, and labels intact.

“COD (Cash on Delivery)” refers to the payment option where the Customer pays for the Products upon delivery.

“Replacement” refers to the process by which a customer returns the purchased Product(s) in exchange for same product.

“Quality” for purposes of this policy, means conformity to specifications, requirements, or standards, including fitness for purpose, safety, performance, and all other manufacturer's specifications and promises mentioned under the Product Description

“Wrong Product(s) means a different product delivered than what was originally ordered

3.    Return and Exchange Process

 

3.1   Requesting a Return or Exchange

To raise a complaint for any damage, defect, wrong product, missing item, or item mismatch, the Customer must notify us within the applicable time window through email at support@sockscarving.in or via phone/WhatsApp at +91 9723902649.

If your order arrives damaged, defective, incorrect, or incomplete, please notify us within 48 hours of delivery.

To process your request, please share:

  • Order number
  • Brief description of the issue
  • Clear images of the product and outer packaging
  • A complete unboxing video showing the sealed package and visible AWB label

This documentation is required for verification with our logistics and quality control teams. Claims without sufficient proof may not qualify for replacement or refund.

Our support team will acknowledge your request within 48 hours of receiving complete details. Once verified, we will offer a replacement. If eligible and preferred, the return or refund process will be initiated as per policy.

Please note:
Refund requests must be raised within 30 days of delivery.
Exchange requests must be raised within 30 days of delivery.

3.2 Exceptions to Returns and Exchanges

 

At Sockscarving, we take pride in the quality and comfort of our socks. However, due to hygiene and quality standards, returns and refunds are subject to strict eligibility.

Exchange & returns requests may be raised within 30 days from delivery, provided:

  • Product must be unused and unwashed
  • Original packaging and tags are intact
  • Product is in resalable condition

 

Only one exchange is permitted per order.

 

Eligible Reasons for Return/Refund:

 

We accept returns or refunds only under the following conditions:

  • Product is damaged, torn, or has visible holes upon arrival.
  • Socks arrived with excessive lint, pilling, or material defects.
  • Manufacturing flaws such as uneven stitching or mismatched pairs (Replacement Only).
  • Product has unusual odor or stains when first unpacked.

 

All returned Products must be unused, unwashed, and in Original Condition with packaging and tags intact.

 

Non-Eligible Returns:

 

To maintain hygiene and quality standards, we do not accept returns in the following cases:

 

  • Used, worn, or washed socks.
  • Products not in Original Condition.
  • Minor color differences due to lighting/screens.
  • Change of mind or personal preferences.
  • Damages after use or improper washing.
  • Requests made beyond 30 days (for refund).
  • Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.
  • Customized or personalized Products.
  • Products purchased during Promotions/Offers.

 

Promotional & Discounted Orders

Products purchased under promotional offers, bundle deals (including Buy 1 Get 1, Buy 3 Get 3, Buy 5 Get 5), gift hampers, surprise gifts, additional discounts, discount codes, gift vouchers, or special sale events are not eligible for refund.

In case of genuine manufacturing defect, damage, or wrong product, only replacement may be provided, subject to verification.

Sockscarving reserves the right to refuse returns or exchanges in cases of promotional misuse, excessive return patterns, or violation of policy terms.

 

3.3   Return and Exchange Shipping:

Once the Return or Exchange or Replacement request has been approved, our courier partner will pick up the product from your doorstep within 2 working days from the same address. You will receive an SMS on the day of pick up.

Provided the customer is responsible for bearing the cost of the shipping. the shipping cost for return shall be deducted from refund amount which may vary between Rs. 100 to Rs. 150.  

 We make 3 attempts to pick up the item, if the item is not picked up in the third attempt, pickup request will be marked as failed, and no further return or Exchange request will be initiated.

We will not be responsible if wrong product is handover by you to the delivery person at the time of pickup.

If the pin code is non-serviceable for reverse pickup, the Customer must self-ship at their own cost and risk. Sockscarving shall not be liable for loss or damage during self-shipping..

In the event of unforeseen circumstances, there may be delays in pickup, which will be communicated.

 

 

3.4   Inspection and Processing:

Upon receipt of the returned Product, we will inspect the Product to ensure it is in Original Condition. We reserve the right to deny returns or exchanges if the Product does not meet our eligibility criteria. If approved, the exchange or refund will be processed within 7 Working days.

 

3.5   Refund claims:

Refunds will only be initiated after we have physically received the returned shipment. Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account at the Customer's discretion.

Provided If a return is accepted but the Product is not in its Original Condition, we may issue a partial refund, at our discretion. Upon approval of the refund request the shipping cost for return shall be deducted which may vary between Rs. 100 to Rs. 150.  

3.6.1      Refunds for Online Transactions:

After our executive inspects the returned product and approves it, the refund process will begin. The refund will be credited to your bank account within 7 working days of approval.

 

3.6.2      Refunds for COD Customers:

Cash Refunds are not allowed for COD orders. Refunds for COD purchases will be processed via bank transfer only. The Customer must provide valid bank details to facilitate the refund process.
Refunds for COD orders will be processed via bank transfer within 7–10 working days from the date of approval, subject to receipt of valid bank details.

 

3.6   Exchange or Replacement Claims:

On the receipt of the returned products, the customer will be a given an options to select the exchange. The exchanged or Replaced product(s) shall be delivered to the consumer within 30 days following the receipt of the previously bought product at the same address. Provided that in the event of an unpredictable circumstance, there may be a delay in the delivery of returned or exchanged goods, which will be communicated to the customer.

In cases where the price of the exchanged product(s) differs from that of the original purchase, the Customer shall be required to pay the difference amount if higher, or will receive a refund of the difference amount if lower, as applicable.

Each order is eligible for one exchange. In case an additional exchange is requested, Sockscarving may offer a discount coupon equivalent to the original product value (excluding shipping, COD, and applied discounts), which can be redeemed on a future purchase.If, after an exchange, the Customer requests a refund instead of replacement, Sockscarving will issue a partial refund after deducting applicable shipping, handling, and processing charges incurred during the exchange cycle.

This policy ensures operational feasibility while allowing continued flexibility to the Customer.

Provided exchange or replacement will only be initiated after we have physically received the returned shipment.

Provided exchange or replacement will be Subject to clearance in quality check of Eligibility criteria.

3.7 Non-Refundable Charges

The following charges are non-refundable:

  •  Original shipping fees
  • COD handling fees.
  • Customs duties, taxes, and other import/export fees, if applicable

4.    Limitation of Liability:

Our maximum liability for any defective product or returnable item shall be limited to the replacement of the product or refund of the purchase price paid. Under no circumstances shall we be liable for any indirect, special, consequential, or incidental damages, interest, including, but not limited to, loss of profits or business interruption.

5.    Amendments:

We reserve the right to amend or modify this Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are advised to review this Policy periodically to ensure they are aware of any updates or modifications.

6.    Contact Information:

For any questions or concerns regarding this Policy, please contact our Customer Service team at:

·       Email: support@sockscarving.in

·       Phone: +91 9723902649

·       Address: 401 Hilltown Impressa, Nikol Ring Road, Nikol, Ahmedabad - 382350